Policies and Procedures

  1. As a safety measure, please call the tutorial centre if you need to contact your child and refrain from calling his/her mobile phone (it also poses as a distraction during the lesson).

  2. Parents should be punctual when picking up their child. You are responsible for your child’s safety before and after class. Please talk to your child about the dangers of leaving the premises unattended. If needed, you can call our centre so that one of our instructors can bring him/her up to our centre or to your vehicle.

  3. Tuition should be paid before the first session of every month. A 10% penalty may be imposed for late payment. Should a student come to a lesson before payment, EOK reserves the right to preclude the student from attending classes. Tuition schedules will be given out to parents/students on the 2nd week of the previous month.

  4. There is a one-time registration fee of $150 to be charged for each student's first course enrollment.

  5. To cancel or reschedule a lesson, parents should contact EOK by phone or email at least 24 hours in advance or we may charge the lesson at its normal rate. We only accept rescheduling for sickness and school activities. Students are required to present their corresponding doctor certificate or school notice to us as the proof for their absence. No rescheduling can be made for unapproved absence.

  6. Students must be punctual for their classes. Lessons will not be extended for students who arrive late.

  7. Parents and guardians are advised to wait outside the classrooms while class is in progress.

  8. All the learning materials used in EOK belong to the property of EOK. EOK preserves the right, at its sole discretion, to possess and handle the materials.

  9. Centre operation under typhoon signal No.8 and black rainstorm:

a) Typhoon Signal No. 8 or above

    • When typhoon signal No.8 or above is hoisted, EOK will be closed. If this occurs while students are studying at EOK, parents will be contacted.
    • On Saturdays, Sundays and school holidays, if the typhoon signal is not cancelled by 7:00 a.m., EOK will be closed for the entire morning. If the typhoon signal is cancelled at or before 12:00 p.m., EOK will resume its operation at 1:30 p.m. Otherwise, EOK will be closed for the entire day.
    • On regular weekdays/school days, if the typhoon signal is cancelled at or before 1:00 p.m., EOK will resume its operation at 3:30 p.m. Otherwise, EOK will be closed for the entire day.

b) Black Rainstorm Warning

    • When black rainstorm warning is hoisted in the morning and is not cancelled by 7:00 a.m., EOK will be closed for the entire morning.
    • If this occurs while students are studying at EOK, the centre will be operated as usual.
    • If the black rainstorm warning is hoisted at lunch time, the centre will be operated as usual but the afternoon classes might be delayed due to weather or traffic conditions.
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